How can we help?

iPhones on iOS 16 or later and Android phones on Android 10 or later. The app also runs on iPad.

Only to download a larger model, or to buy or restore Pro. Recording, transcribing, searching, editing and exporting all work offline. The Tiny model comes installed.

It needs the microphone to record and transcribe you live. Audio stays on your phone. If you declined, you can turn access back on in your phone’s Settings, and you can still import files without it.

The model looks too large for your phone’s memory, and the app says why. Use a smaller model for reliable results.

Check your connection and free storage space, then try again. The sizes are 142 MB for Base, 466 MB for Small and 1.5 GB for Medium.

Record close to the speaker with as little background noise as you can, choose the language yourself if detection gets it wrong, and try a larger model. Larger models are more accurate, and results vary by language and voice.

Open the upgrade sheet in the app and choose restore while you’re connected and signed in to the same Apple or Google account you bought it with.

Apple and Google handle payments and refunds, so ask through the store you bought from. We can’t see or change your payment.

No. We never have a copy, so there is nothing we can restore. Export anything you want to keep somewhere else.

The encryption keys stay on the original device, so a restored library can’t be decrypted. The app explains this and offers to start again. Exported files aren’t affected.

Delete a transcript in the app, or uninstall the app to remove its library. We hold nothing, so you don’t need to send us a request.